Overview

This article provides an explanation for the following message that is sometimes generated in the Dashboard details:

Message ID: adaptex_{0C097930-801B-494F-B46D-5A3E245BC036}
Scan Direction: Unknown
Scan Result: Failed [VSE]

Environment

• GFI MailEssentials installed directly on the Microsoft Exchange server.
• GFI MailEssentials VSAPI-scanning enabled.
  
  

Information

• Failed [VSE] adaptex emails shown in the GFI MailEssentials Dashboard logs are internal emails which failed to be scanned by the Virus Scanning Engine module (VSE).
• These emails are scanned on access through the Microsoft Exchange Information Store, if the VSAPI-scan is enabled.
• The adaptex_ message ID is generated by GFI MailEssentials for messages or message parts originating from VSAPI.
• These message ID´s cannot be found in Microsoft Exchange Tracking and have not been received or sent by Microsoft Exchange at the time of the VSE-failure.
• After re-processing these failed messages, the emails displayed in the Dashboard Logs are not found anywhere.
• The emails are still stored within Microsoft Exchange and are not lost or deleted.
  
  

Troubleshooting

As the Virus Scanning Engine (VSE) is failing, it must be investigated to find out which Scan Engine is failing and why. To do this:

1. Deactivate the anti-virus engines one by one to find out which one is causing the problem.
2. Contact GFI Customer Support to assist with the troubleshooting process (collecting and analyzing debug logs etc).
3. As a temporary workaround until the root of the problem is determined, VSAPI-Scanning can be turned off.