Kaspersky failedmails

Versions / Builds Affected

Version 20, 20.1 - Builds 20151118, 20160420

Status

Open

TT / JIRAID

GFIME-882

How to Identify

Debuglogs: 2016-05-09,15:26:42,687,1,"#000038d0","#000003e4","warning","KasperskyLoader_C","CKasperskyLoader_C::Uninit - RPC server did not exit in timely fashion, wait code[-1], terminating..." 2016-05-09,15:26:42,687,1,"#000038d0","#000003e4","error ","KasperskyLoader_C","CKasperskyLoader_C::Uninit - failed to terminate RCP server, error[6]"

Workaround / Fix Details

A fix has been created and is currently being tested.

Required Actions

Confirm the exact errors are showing in customer's installation. Explain to customer we are currently testing the fix for this and advise to disable Kaspersky for now