Articles

• BitDefender Files Were Successfully Downloaded. but a Failure Occurred When Updating Local Engine Files

  Overview The antivirus engine fails to update its definitions with the following sample error message: BitDefender files were successfully downloaded. But a failure occurred when updating local engine...

• Email with id xx Cannot Be Approved Since It Was Blocked by VSAPI

  Overview When trying to approve an email from Quarantine, this message appears: Email with id xx cannot be approved since it was blocked by VSAPI Environment GFI MailEssentials All supported environme...

• 'Error Updating Local Files: Error HRESULT E_FAIL Has Been Returned from a Call to a COM Component' When Updating the Vipre Antivirus Engine

  Overview The Vipre antivirus updates are failing.  The errors below can be found in the debug log <GFI MailEssentials installation path>\MailEssentials\DebugLogs\AutoUpdate.log: error  ,AutoUpdate,Err...

• Error: 'Number of numbers in MIME From exceeds maximum threshold' and MailEssentials Is Blocking Legitimate Email

  Overview Header checking is blocking legitimate email due to: Number of numbers in MIME From exceeds maximum threshold Environment GFI MailEssentials All builds and all supported environments Root Cau...

• Error: 'Regular expression too big' when PURBL looks up URLs in an email

  Versions / Builds Affected2012 / 20121218 StatusResolved Problem SummaryWhen receiving certain emails, the scan time of them is delayed because of the antiphishing lookup. TT / JIRAID478 How to Identi...

• GFI MailEssentials Email Notification: ‘New [ENGINE] update files downloaded and installed (ERP)’

  Answer PROBLEMWhen GFI MailEssentials needs to perform update on any of the Anti-virus Scanning Engines, the Anti-virus Engine will be unloaded from the GFI MailEssentials AV Scan Engine Service and a...

• GFI MailEssentials is writing temporary, sometimes infected files, to the Microsoft Windows temp folder which are then blocked by local antivirus software

  Versions / Builds AffectedGFI MailEssentials 2014 and above StatusResolved Problem SummaryGFI MailEssentials is writing temporary, sometimes infected files, to the Microsoft Windows temp folder which ...

• GFI MailEssentials Trojan and Executable scanner is causing failed emails - "error ","SCore","Scan: Calling [Trojan Scanner]...ok[25]"

  Versions / Builds AffectedGFI MailEssentials 2012 and above StatusResolved Problem SummaryVirus emails land up in Failedmail caused by Trojan and Executable scanner. TT / JIRAID1456 How to IdentifyLoo...

• How to configure Microsoft ISA Server to automatically download antivirus updates for GFI MailEssentials

  Answer PROBLEM The procedure below should be followed in order to configure Microsoft ISA server to allow the connection required for the automatic updates of the virus definition files and other defi...

• How to disable GFI MailEssentials BitDefender Virus Scanning Engine

  AnswerTo disable GFI MailEssentials BitDefender Scanning Engine: Log into the configuration page with a domain admin account; here are some options:  On browser use <server_name>\MailEssentials Naviga...