GFI MailEssentials Trojan and Executable scanner is causing failed emails - "error ","SCore","Scan: Calling [Trojan Scanner]...ok[25]"

Versions / Builds Affected

GFI MailEssentials 2012 and above

Status

Resolved

Problem Summary

Virus emails land up in Failedmail caused by Trojan and Executable scanner.

TT / JIRAID

1456

How to Identify

Look for similar errors as below: 2013-11-15,07:56:20,989,1,"#0000ac28","#0000e560","info ","Trojan Scanner","Process: [CheckUIChange] ranked [0][0]" 2013-11-15,07:56:20,989,1,"#0000ac28","#0000e560","info ","Trojan Scanner","Process: [CheckUIChange2] ranked [0][0]" 2013-11-15,07:56:20,989,1,"#0000ac28","#0000e560","info ","Trojan Scanner","Process: COM exception[0x80020006, (null)] while executing[CheckUIChange3]" 2013-11-15,07:56:20,989,1,"#0000ac28","#0000e560","info ","Trojan Scanner","Main: calling process...ok[25]"

Workaround / Fix Details

Disable the Trojan and Executioner scanner.

Required Actions

Upgrade to 2015