Articles

• Malicious pdf files are not always detected by EmailSecurity when inside an email which is inside another email

  Versions / Builds AffectedGFI MailEssentials 2014 R2 StatusResolved Problem SummaryMalicious pdf files are not always detected by EmailSecurity when inside an email which is inside another email, when...

• Malware emails detected by the desktop antivirus engines are not detected by GFI MailEssentials

  Versions / Builds AffectedGFI MailEssentials 2014 R2, GFI MailEssentials 201 StatusOpen Problem SummaryMalware emails detected by the desktop antivirus engines are not detected by GFI MailEssentials T...

• The Bitdefender Virus Scanning Engine blocks macros when macro scanning has been disabled.​

  Versions / Builds AffectedGFI MailEssentials 2014 and above StatusResolved Problem SummaryThe Bitdefender Virus Scanning Engine blocks macros when macro scanning has been disabled, shortly after an up...

• AntiVirus Updates Fail with Message: 'Object reference not set to an instance of an object'

  Overview Updates for a particular AV engine fail. An email notification is sent with the following error: Object reference not set to an instance of an object. Environment GFI MailEssentials 2012 buil...

• VIPRE Antivirus Failing to Update Error: ...Failed to copy new definition data

  Overview VIPRE Antivirus fails to update. The following errors may be seen in the Autoupdate.log file: info ,AutoUpdate,AuUpdate: erp count -1 error ,AutoUpdate,Error updating local files: Failed to c...

• Recommended Antivirus and Backup Exclusions for GFI MailEssentials

  Overview This article provides the directories that should be excluded from antivirus and backup software. Information The table displays the directories that should be excluded based on the type of s...

• Virus Scanning Engine Generates 'Scan Result: Failed [VSE]' Error

  Overview This article provides an explanation for the following message that is sometimes generated in the Dashboard details: Message ID: adaptex_{0C097930-801B-494F-B46D-5A3E245BC036} Scan Direction:...

• BitDefender Signature Value Decreases

  Overview This article explains why the BitDefender signature value decreases. Information The following information is provided by BitDefender: The virus signatures contain possible locations for cert...