Overview

GFI Archiver fails to authenticate users while loading the web interface. The article details the step to resolve the issue.

Environment

Authentication failure is a known general issue for GFI Archiver 12.

Root Cause

The root cause of the problem is a conflict between Forms Authentication and HTTP errors module installation in Internet Information Services (IIS^®) 7 or later.

Resolution

Follow the steps below to resolve the authentication failure error:

Remove HTTP errors from GFI Archiver virtual directory:

1. From IIS^® Manager, select the server.
2. Double click Modules icon and select CustomErrorModule.
3. Click Unlock from Actions pane to unlock the Custom Errors Module from the server.
   Note: For confirmation, reproduce step 2 and verify whether CustomErrorModule is unlocked.

Remove CustomErrorModule from the GFI Archiver virtual directory:

1. Select the GFI Archiver virtual directory.
2. Select CustomErrorModule.
3. Click Remove from Actions pane and Yes to confirm.
   Note: For confirmation, reproduce step 1 and verify the removal of CustomErrorModule.