Overview

There is no prompt to encrypt an external hard disk when connected to a USB2.0 or USB3.0 port.

Environment

GFI EndPointSecurity 2013 Build: 20130719

Root Cause

The system does not recognize the External Hard Disk Drive as a storage device.

Resolution

To resolve this issue, create a new protection policy with the categories to enable GFI EndPointSecurity to recognize the HDD as Storage Device.

To create a new policy, follow the below steps:

1. Open the GFI EndPoinSecurity console.

2. Navigate to Configuration > Protection Policies.

3. Click Create new protection policy and enter a policy name.

4. Under Controlled device categories, select CD/DVD, Storage Devices and Other Devices and press OK.

5. Under Controlled connectivity ports, select USB, Secure Digital (SD) and Internal then press OK.

6. Check Block any access to the controlled devices, for the defined devices categories and ports and click Next.

7. Under Encryption, tab click Enable detection of encrypted devices and click Configure.

8. Click Add.

9. Grant access to a specific User or Group for accessing the encrypted devices and enter the user or group (e.g., DOMAIN\User) and click OK.

10. Check Enable volume encryption and click Configure.

11. Set a Recovery Password. That password is used to reset the device password if the user loses it.

12. Click the Users.

13. Select Enforce all users except those in the following list and click OK.

14. Click Finish.

15. Deploy the new policy on the client computers.