Overview

User is prompted for encrypting devices, even when not added to the encryption policy.

Environment

• GFI EndPointSecurity
• All supported versions

Root Cause

The USB/HDD is encrypted using GFI EndPointSecurity Volume Encryption; This is why it is prompting for encrypting the device with a user that is not specified. The possibility for adding permissions is for devices encrypted only by BitLocker to Go Encryption.

Resolution

To resolve the issue discussed previously, encrypt the device using Microsoft BitLocker to Go Encryption:

1. Open the GFI EndPointSecurity management console.

2. Navigate to Configuration > Protection Policies.

3. From the right pane, click Encryption in the Security section.

4. Under Windows 7 BitLocker to Go Encryption, check Enable detection of encrypted devices and click Configure.

5. Click Add to specify the users and groups with access to encrypted devices.

6. Click OK.