GFI EndPointSecurity does not detect an iPhone when it is plugged into a USB 3.0 port

Versions / Builds Affected

All versions

Status

Open

Problem Summary

When connected to an USB 3.0 port the ESEC agent gets no notification from the system that a device was connected and as such the device is not detected and controlled.

TT / JIRAID

391

How to Identify

1. Connect a iPhone to a USB 3.0 port 2. Even if a policy is set to block, the device is not detected 3. Add another USB stick, now the device will be detected and the policy applied

Workaround / Fix Details

Not available at the moment.

Required Actions

1. Collect the logs from the server and agent 2. Export the registry hive: KEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum 3. Escalate the case