Overview

When redeploying the security policy in GFI EndPointSecurity, the Agent status shows No (Update Pending).

To check the agent status:

1. Open the GFI EndPointSecurity console.
2. Navigate to management console > Status > Agents Status.
3. Check the status under the Up-to-date column.

The values in the status column will be:

• Yes - Agents are up to date.
• No (Update pending).

Environment

• GFI EndPointSecurity
• All supported versions

Root Cause

A change has been made to a policy assigned to that machine. A redeployment is required for the changes in that policy to be reflected.

Resolution

• Ensure the GFI EndPointSecurity Service runs under an account that is at least a member of the local Administration group.
• Ensure the user logged on the GFI EndPointSecurity server is using the same account as the service.