Overview

An issue occurs where the service fails to start. When trying to start a service using the Services Management Console (services.msc) an error is displayed:

Could not start the <ServiceName> on the local computer
Error 193:0xc1

Environment

All supported products and operating systems.

Root Cause

When the Microsoft Service Control Manager launches a service, it checks the path to the executable. If there are any files with the same name in the directory as the first word in the directory name, it will fail with the above error.

Resolution

Check all the folders that are in the path to the executable and make sure there are no files with the same name as the first word in the folder name. If there is, rename or move the files.

For example:

• A file called Program in your System Drive (C:\).
• A file called GFI in your Program Files folder.
• A file called EventsManager in your GFI folder.