Overview
Knowledge of Exinda's supported versions and maintenance period helps with getting your software updated. It helps you to take advantage of new features. Moreover, the End of Life outlines the limitations of support provided for any of its hardware and software.
This article provides information about the Exinda Product Lifecycle – End of Sale (EOS) and End of Life (EOL), including details about the supported patch releases and policies.
Information
| Base Appliance | End of Sale (EOS) | Last Supported SW Version | 3-Year Maintenance Available? | 1-Year Maintenance Available? | End of Life (EOL) | Replacement Path |
| Exinda 1710 | 31-Dec-09 | 5.5.0 | No | No | 31-Dec-12 | Exinda 3062 |
| Exinda 2000 | 31-Dec-09 | 6.1.11 | No | No | 31-Dec-12 | Exinda 3062 |
| Exinda 2710 | 31-Dec-09 | 6.1.11 | No | No | 31-Dec-12 | Exinda 3062 |
| Exinda 4000 | 31-Dec-09 | 6.1.11 | No | No | 31-Dec-12 | Exinda 3062 |
| Exinda 7000 | 31-Dec-09 | 6.1.11 | No | No | 31-Dec-12 | Exinda 6062 |
| Exinda 1760 | 7-Jun-10 | 6.1.11 | No | No | 7-Jun-13 | Exinda 3062 |
| Exinda 5700 | 7-Jun-10 | 6.1.11 | No | No | 7-Jun-13 | Exinda 3062 |
| Exinda 6000 | 7-Jun-10 | 6.3.12 | No | No | 7-Jun-13 | Exinda 6062 |
| Exinda 6010 | 7-Jun-10 | 6.3.12 | No | No | 7-Jun-13 | Exinda 6062 |
| Exinda 6020 | 7-Jun-10 | 6.3.12 | No | No | 7-Jun-13 | Exinda 6062 |
| Exinda 4060 | 30-Jul-10 | 6.3.13* | No | No | 30-Jul-13 | Exinda 3062 |
| Exinda 2060 | 2-Mar-12 | 6.3.13 | No | No | 31-Mar-15 | Exinda 3062 |
| Exinda 6060 | 31-Aug-13 | 6.4.7 | No | No | 31-Aug-16 | Exinda 4062 |
| Exinda 8060 | 31-Aug-13 | 6.4.7 | No | No | 31-Aug-16 | Exinda 6062 |
| Exinda 10060 | 31-Aug-13 | 6.4.7 | No | No | 31-Aug-16 | Exinda 8062 |
| Exinda 4010 | 30-Jun-15 | 6.4.7 | No | No | 30-Jun-18 | Exinda 3062/4062 |
| Exinda 4061 | 30-Jun-15 | 7.4.9 | No | No | 30-Jun-18 | Exinda 3062/4062 |
| Exinda 2061 | 31-Mar-16 | 7.4.9 | No | No | 31-Dec-19 | Exinda 3062/4062 |
| Exinda 6062 | 30-Jun-16 | 7.4.9 | No | No | 31-Dec-19 | Exinda 8063 |
| Exinda 8062 | 30-Jun-16 | 7.4.9 | No | No | 31-Dec-19 | Exinda 8063 |
| Exinda 10062 | 30-Jun-16 | 7.4.9 | No | No | 31-Dec-19 | Exinda 10063/12063 |
| Exinda 12063 | 10-Dec-18 | latest | Yes | Yes | 28-Feb-22 | Exinda 12064 |
| Exinda 10063 | 10-Dec-18 | latest | Yes | Yes | 28-Feb-22 | Exinda 10064 |
| Exinda 8063 | 30-Jun-20 | latest | Yes | Yes | 30-Jun-23 | Exinda 8064 |
End of Life and Upgrades
Exinda's trade-up program helps customers to upgrade to the latest Exinda solutions. Customers can take advantage of Exinda's new features that help make network management more effortless. Upgrading also allows customers to continue with leveraging Exinda's Support Center for 24/7 support and software maintenance.
End of Life Policy for Hardware
Exinda will repair or replace all defective Field Replaceable Units (FRUs) for three years from the End of Sale (EOS) date only for FRUs that are under a current paid service agreement. Exinda reserves the right to substitute functionally equivalent products and peripherals.
An EOS hardware will be considered to have reached its End of Life (EOL) after three years from the EOS date or from the date provided in the hardware's EOS notice, whichever is later.
End of Life Policy for Software
For customers who are covered by a current service agreement, software support is compromised for the following areas:
Unspecified Feature/Maintenance Releases
-
A Feature Release is an update (i.e., x.0) containing new features/enhancements that are created to be used on Exinda equipment. Meanwhile, a Maintenance Release is an update (i.e., x.0.1) where the maintenance requirements for a feature release are established.
-
For discontinued EOS hardware, Exinda will test and qualify any new software releases (feature/maintenance releases) only if the customer sends a request in writing within two years after the hardware's EOS date. Exinda makes no claims or promises (expressed or implied) that EOS hardware will support feature releases that are generally available after a hardware platform's EOS date without a prior written consent between Exinda and the customer.
Unspecified Patch/Fix Releases
-
A Patch Release consists of software patches that help the Exinda software to operate correctly with the existing equipment. Exinda also develops and provides software patches to EOS hardware that are covered by a valid service agreement for three years. Exinda will patch the last valid maintenance release for the EOS hardware and may also request the customer to upgrade to a later supported release. These circumstances should be covered by a prior mutual agreement between Exinda and the customer. However, support for EOS/EOL hardware/software beyond the EOL date stated in the EOS notice is at the sole discretion of Exinda.
Priyanka Bhotika
Comments