Articles

Basic Information FAQs Feature requests

• Creating a Kerio Cloud Account

  Overview Before using the Kerio Connect migration service to migrate Kerio Connect to Kerio Cloud, you must have a valid Kerio Cloud account. Step-By-Step Guide Open your browser and go to: https://se...

• Creating accounts in Kerio Cloud

  Overview This article explains creating an account with Kerio Cloud. Pre-requisite: You must purchase the domain in advance. Step-by-Step Guide: In your browser, open https://secure.kerio.com/order. T...

• Changes in *.itekmail.com Domains

  AnswerThe plan is to stop using the itekmail.com domain, but currently, there is no ETA for that. The servers will continue to be there and they will be renamed as follows: OLD Name: mailXXX.itekmail....

• DNS Records for Kerio Cloud

  Overview You must configure your domain DNS records to send and receive messages via Kerio Cloud accounts. Domain Name System (DNS) enables the translation of hostnames to IP addresses and provides ot...

• Virus Alert Found in Excel File

  Overview Some users are receiving the following email: Viruses Found: Heuristics.OLE2.ContainsMacros  From: Content-filter at mx01.getsecuremx.com <virusalert@getsecuremx.com> Subject: Virus contained...

• Resolving 'Unable to verify account name or password' Error on macOS Exchange Account

  Overview This article provides information on how to fix the following error during configuration of the Kerio Cloud account: Unable to verify account name or password. Prerequisites Try to configure ...

• Setting up Forwarding Email Addresses in Kerio Cloud

  Overview This article shares the process of configuring forwarding email addresses in your Kerio Cloud account.   Preconditions Access to Kerio Cloud account   Process Log into your Kerio Cloud instan...