Overview

The license server, EBS (Exinda License Database), was not showing Expiry date fields on a particular Exinda device. The missing fields are needed to set entitlement on the Exinda. The missing fields are:

• Expiry Date (SS)
• Expiry Date (HM)
• Expiry Date (PS)
• Expiry Date (Platinum)
• Expiry Date (SDP)

On the license server, the Exinda just showed the following:

The Exinda should show the following fields:

Root Cause

This was caused by product key on the Exinda license being overwritten mistakenly by the license.

Resolution

Remove the incorrect product key manually. This will resolve the issue.