Overview

While troubleshooting, it is often helpful to visualize the issue as well as the steps taken, which lead to it. When creating a set of troubleshooting files for a GFI Software program, it is recommended to create a series of screenshots while reproducing the issue.

Current versions of Windows contain the tool psr.exe (Problem Steps Recorder) out-of-the-box, which can be used to create a series of screenshots.

This article explains the process of using the psr.exe file using the Windows application.

Environment

• Windows 7 and above
• Windows Server 2008 and above
  
  

Process

1. Open the Windows start menu.
2. Enter psr.exe into the search field.
3. Choose psr.exe from the search results.
4. Click Start Record.
5. Reproduce the issue that the user intends to log for sharing with GFI Support.
   • psr.exe automatically takes a screenshot whenever a mouse button or the keyboard is used.
   • Users can add comments for steps by clicking on the Add Comment button.
6. Once the issue has been reproduced, click Stop Record.
7. Enter a file name and save the recording to disk.
8. Provide the saved file to GFI Technical Support along with other troubleshooting files and logs.