Retrieving the '.eml' Source Files for Emails

Overview

This article shares the process of retrieving the '.eml' file or the 'email source' for a message. This is useful for resolving issues when emails are marked as spam/phishing for no apparent reason.

Note: You must be logged into the full-featured Kerio Connect client or Webmail to complete the process indicated in this article.

Process

You can obtain the email source for a message without accessing the mail-server-store folder by following these steps:

1. Log into the Kerio Connect Client or Webmail.
2. Click on the folder where the message is contained.
3. Right-click on the message and select 'View Source'.
   
   
4. Copy the text and paste it into a text editor (e.g., Notepad).
   
5. Save this message to a file and share it with support as needed.