Overview

You may receive the below error message when adding Shared Calendars in Outlook for Mac. This occurs even when the permissions are set in the webmail:

"Outlook cannot open the folder."
You do not have permission to open this folder. Contact '<username@domain.com>' for permission.

This article provides step-by-step instructions on how to enable Shared Calendars in Outlook for Mac.

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Prerequisites

1. Configure your Exchange Web Services (EWS) account in Outlook for Mac.

2. Configure the Calendar sharing feature via webmail.

   

3. Ensure that the necessary Calendar folders are synced.

   

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Process

1. Go to Tools > Accounts > Advanced.

   

2. Go to the Server tab > Enable the Sync shared mailbox option.

   

3. Go to the Delegates tab > Open these additional mailboxes and add the desired user using the + sign.
   
   

   

4. Restart Mac Outlook.

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Confirmation

Shared Calendars are displayed in the Calendar tab.

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Related Articles

Enabling Public and Delegated Folders in Outlook for Mac

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