Vipre failedmails - fails to update local files

Versions / Builds Affected

Version 20, 20.1 - Builds 20151118, 20160420

Status

Open

TT / JIRAID

GFIME-767

How to Identify

Debug logs: 2016-04-18,13:27:07,795,1,"#00005EB0","#00000013","error ","AutoUpdate","Error updating local files: Error HRESULT E_FAIL has been returned from a call to a COM component." 2016-04-18,13:26:57,786,1,"#000006e8","#0000c308","error ","Vipre Engine","[Vipre Engine]::Load: failed to initialize plugin[20]" 2016-04-18,13:26:57,786,1,"#000006e8","#0000c308","info ","Vipre Engine","[Vipre Engine]::Load: trying to gracefully unload the engine..." 2016-04-18,13:26:57,786,1,"#000006e8","#0000c308","error ","Vipre Engine","AcquireResources: failed to load plugin[0x80004005]"

Workaround / Fix Details

None at the moment

Required Actions

- Update case subject to: KI - Vipre fails to update local files - Assign case to PSG