GFI MailEssentials Pop2Exchange does not enter grace period if user limit is exceeded

Versions / Builds Affected

GFI MailEssentials 2014 R2 and 2015

Status

Resolved

Problem Summary

When above user license, GFI MailEssentials Pop2Exchange module stops working instead starting the grace period.

TT / JIRAID

2312

How to Identify

Check if license is above user limit Check the notification to make sure that customer is still inside the grace period

Workaround / Fix Details

Apply the below patch: 2014R2: http://ftp.gfisoftware.com/patches/ME2014/20140627/ME2014_R2_PATCH_20141028_2312.zip 2015: http://cdnpatches.gfi.com/me/20150102/ME2015_PATCH_20150119_2312.zip Also released as part of Jan 2015 Cumulative patch for 2015, 2015 SR1 has it included

Required Actions

Attach article and apply above fix.