How to gather the GFI MailEssentials SpamTag log files

Answer

1. Access the machine where SpamTag is installed on and is in question.
2. Browse to the following file locations depending on operating system..
   • Windows XP: %APPDATA%\GFI\MailEssentials\SpamTag\DebugLogs 
   • Windows Vista and higher: %LOCALAPPDATA%\GFI\MailEssentials\SpamTag\DebugLogs 
3. Browse to the following file location for the installation log file:
   • %temp% and gather the gfioutlookinstall_*.log
4. Zip the gathered file as <your GFI case number>.zip
5. Upload to the GFI FTP Site
   1. Open Windows Explorer (not Internet Explorer)
   2. In the address bar enter ftp://ftp.gfisoftware.com. You should see a folder with files and folders.
   3. Right-click in the white space and select Login as...
   4. Enter the following:
   • Username: gfi
   • Password: gfi911cust
6. After login you should see a blank page
7. Copy the zip file and paste it into the page
8. Send us the name of the file you uploaded
   • If using an FTP client such as Filezilla or CuteFTP use the following:
     • Host: ftp.gfisoftware.com
     • User: gfi
     • Password: gfi911cust

Note: Once the logs are uploaded, please reply to the case email so that GFI Technical Support will know the logs are ready.