A mail loop problem results in emails starting to queue up.

Versions / Builds Affected

20140627

Status

Resolved

Problem Summary

Some emails actioned and blocked by Anti-spam module create a mail loop. The dashboard would show long subjects which contain repeated tags. Emails would start queueing up.

TT / JIRAID

2067

How to Identify

Customer would complain about email being queuing up. MEC.QAS.Tagging log would read for a single email as below: "info ","MEC.QAS.Tagging","Processing Email <7DE9413927811136900000026@DATA> [1032]" "info ","MEC.QAS.Tagging","Applying TAGGING action ..." "info ","MEC.QAS.Tagging","sRawDataFile: 16d0-1968-9146658-000000000007298-000000000001925.rdt" "info ","MEC.QAS.Tagging","Original Subject: gfi@duncanlewis.com - gfi@duncanlewis.com - gfi@duncanlewis.com - jeremyp@duncanlewis.com - Look like Aphrodite/Apollo in a month! - Message was found to be spam: (50%) URL is in DNSBL,(50%) Sender has spammy reputation, - Message was found to be spam: (50%) URL is in DNSBL,(50%) Sender has spammy reputation, - Message was found to be spam: (50%) URL is in DNSBL,(50%) Sender has spammy reputation, - Message was found to be spam: (50%) URL is in DNSBL,(50%) Sender has spammy reputation," "info ","MEC.QAS.Tagging","Tagged Subject: gfi@duncanlewis.com - gfi@duncanlewis.com - gfi@duncanlewis.com - jeremyp@duncanlewis.com - Look like Aphrodite/Apollo in a month! - Message was found to be spam: (50%) URL is in DNSBL,(50%) Sender has spammy reputation, - Message was found to be spam: (50%) URL is in DNSBL,(50%) Sender has spammy reputation, - Message was found to be spam: (50%) URL is in DNSBL,(50%) Sender has spammy reputation, - Message was found to be spam: (50%) URL is in DNSBL,(50%) Sender has spammy reputation, - Message was found to be spam: (50%) URL is in DNSBL,(50%) Sender has spammy reputation," 2014-09-04,20:15:21,972,1,"#00000B4C","#00000009","info ","MEC.QAS.Tagging","Tagged Forward Subject: gfi@duncanlewis.com - gfi@duncanlewis.com - gfi@duncanlewis.com - gfi@duncanlewis.com - jeremyp@duncanlewis.com - Look like Aphrodite/Apollo in a month! - Message was found to be spam: (50%) URL is in DNSBL,(50%) Sender has spammy reputation, - Message was found to be spam: (50%) URL is in DNSBL,(50%) Sender has spammy reputation, - Message was found to be spam: (50%) URL is in DNSBL,(50%) Sender has spammy reputation, - Message was found to be spam: (50%) URL is in DNSBL,(50%) Sender has spammy reputation, - Message was found to be spam: (50%) URL is in DNSBL,(50%) Sender has spammy reputation," "info ","MEC.QAS.Tagging","Rtp Saved." "info ","MEC.QAS.Tagging","Removing actions from the current actions flag..." "info ","MEC.QAS.Tagging","Setting Current Action property 8"

Workaround / Fix Details

Apply the following patch: http://ftp.gfisoftware.com/patches/ME2014/20140627/ME2014_R2_PATCH_20140902_2067.zip

Required Actions

Apply the following patch: http://ftp.gfisoftware.com/patches/ME2014/20140627/ME2014_R2_PATCH_20140902_2067.zip Attach article to case.