Interactive or scheduled scans of an OU with the / character in the name fail

Versions / Builds Affected

LANguard (all versions)

Status

Resolved

Problem Summary

When performing interactive or scheduled scans of a OU with the "/" character in the name the scan fails with the error 'unspecified error'.

TT / JIRAID

813

How to Identify

1. Customer has a OU with a special character in the name such as "/" in a OU name like "Slash/Dot" 2. An interactive scan or scheduled scan is performed on the OU (ex. Scan Target: ou:OU=Slash/dot,DC=smallville,DC=com) 3. The scan fails the 'Network Discovery' part and produces the error 'Unspecified Error' (ex. 3/12/2013 10:57:51 AM; ; Network discovery; Unspecified error)

Workaround / Fix Details

Add the backslash character in front of the special character that is causing the problem. (ex. ou:OU=Slash\/dot,DC=smallville,DC=com) A patch was published for this issue. The patch was included in all subsequent versions.

Required Actions

Do a program update or upgrade to the latest version.