Overview

EventsManager takes more than 5 minutes to browse the content of a view or it cannot be opened.

Environment

EventsManager 2013 SR1

Status

Open

TT / JIRAID

361

Steps to Reproduce Issue

1. Go to the Events Browser tab.
2. On the left pane, click any view.
3. If the query takes a long time to display the results, follow the workaround below.

Resolution

There is no fix for this issue at this time, but development is working on a fix. The slow down is caused by duplicated events in the descriptions table causing serious performance issues. A temporary solution would be to create a new database for the creation of a new descriptions table.

Required Actions

Attach this article to the case. Collect the troubleshooting files and escalate to PSG (Product Specialist Group).