Overview

The list of reports is suddenly blank and all report definitions are lost. From the Console under the Reporting tab, the list on the top left corner under Reports: is blank.

This article provides the resolution for the issue described above.

Environment

ESM2012 GOLD-20111130 + SR1-20120214

Resolution

The patch AutoUpdate 20120307_ESM2012SR1_PATCH_00 addresses this issue.

Refer to the options below:

• As a workaround, if you have a backup of C:\Program Files (x86)\GFI\EventsManager2012\Data\Reports\ReportsHeader.xml, restore it.
• Otherwise, get a copy of a fresh installation and install it.
  Note: Avoid the report scheduling option: Recurrence pattern: - Monthly - Day X of every Y month(s).

Notes:

• It is recommended to update to at least ESM2012 SR1 build 20120214.
• Ensure that the AutoUpdate 20120307_ESM2012SR1_PATCH_00 is applied.