High percentage of sites classified as 'Unavailable'

Versions / Builds Affected

GFI Webmonitor 2013 (all builds) - for ISA/TMG

Status

Open

TT / JIRAID

2388

How to Identify

High percentage of sites are classified as 'Unavailable' Logs are showing: "WARN ","WebMonReporting","ReportAccess: Unable to resolve category (MMFpos:1164, MMFcount:2000, MMFCategory: 00000000565A38D0)" 2015-01-19,13:18:42,905 346447744 Site: www.vwpurchasing.co.za:443, category: Unavailable - check that the Webmonitor policies are present of the firewall policies - check that the webgrade database is up to date

Workaround / Fix Details

none at the moment

Required Actions

In order to generate this Logs the script “LoggingStart.bat” must be first running from the the following path: “..\WebMonitor\TroubleShooter” Running “LoggingStart.bat” will begin the logging process, which logs the categorization and Antivirus modules at once. Then collect logs as usual escalate the case