Overview

After migrating Kerio Connect to a new system, the administrator tries to start the service and logs in using the account used to access the source server. The service fails to start. 

This may be caused by an incorrect definition of the store directory. The target system is based on a different operating system or has a different directory structure.

This article provides information on how to resolve the above issue by defining the correct system path/s in Kerio Connect. 

Environment

A migrated Kerio Connect installation to a new system (Mac OS X, Linux, Windows).

Resolution

1. Open the mailserver.cfg file that is located in the Kerio Connect installation directory. The default locations are:

   • Windows: C:\Program Files\Kerio\MailServer

   • macOS: /usr/local/kerio/mailserver

   • Linux: /opt/kerio/mailserver

2. Verify that the location of the store directory is accurately configured in the mailserver.cfg file by opening the file in a text editor and defining the correct system paths as follows:
   
   

   Table	Variable	Description
   Directories	StoreDir	Path to the store directory
   Directories	ArchieveDir	Path to the archive directory
   Directories	BackupDir	Path to the backup directory
   Update	DownloadedFile	Path to the recent update file by web administration upgrade feature
   FullTextSearch	Path	Path to the full-text search
   InstantMessaging	StorePath	Path to the Instant Messaging configuration data
   WebIM	StorePath	Path to the XMPP configuration data
   LogGlobal	RelativePathsRoot	Path to the log files

    
3. (Optional) If you are using an external disk (HDD, SSD) for the Kerio store, you can modify the above variables accordingly. Please make sure that the disk is mounted correctly and is visible/recognizable by the OS. The same applies to Network locations. If the OS can view the mounting point, the Kerio Connect service should be able to pick up the necessary directories.
   
   Note: If you are not sure how to modify the store location, please leave it as defaults and reach out to Support for assistance.

Confirmation

After defining the correct system paths, the service starts successfully. 

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