Pop2exchange failing to authenticate users after upgrading to GFI MailEssentials 2014

Versions / Builds Affected

MailEssentials 2014

Status

Resolved

Problem Summary

After upgrading to MailEssentials 2014, some users fail to authenticate. Pop2Exchange changes done through the UI are not being saved.

TT / JIRAID

1511

How to Identify

1. Pop2Exchange fails to log in while other 3rd party POP3 clients have no issues logging in (alternatively user/password can be tested via telnet). 2. Changes done to Pop2Exchange section are not preserved (leaving the Pop2Exchange point and coming back shows no change and no changes saved to pop2exchange.xml) Debug files show errors similar to: 2013-12-24,21:20:27,287,8,"#0000101c","#000022b4", server> +OK <4163.1387938027@p7plpep05-02.prod.pori3.someserver.net>\r\n 2013-12-24,21:20:27,303,8,"#0000101c","#000022b4", client> USER jennifer@somedomain.com\r\n 2013-12-24,21:20:27,412,8,"#0000101c","#000022b4", server> +OK \r\n 2013-12-24,21:20:27,428,8,"#0000101c","#000022b4", client> PASS ***** 2013-12-24,21:20:27,569,8,"#0000101c","#000022b4", server> -ERR authorization failed Check your server settings.\r\n

Workaround / Fix Details

Upgrade to GFI MailEssentials 2015 -Gather logs and escalate if issue persists.

Required Actions

Upgrade to GFI MailEssentials 2015 -Gather logs and escalate if issue persists.