Error: 'Access denied. Your account does not have permissions to view this site' and the SID.log says 'GetListOfMembersInGroups System.IndexOutOfRangeException'

Versions / Builds Affected

2012 / 20130226

Status

Resolved

Problem Summary

When trying to access the UI through the MailEssentials configuration icon in the Start menu, after logging in the error 'Access denied. Your account does not have permissions to view this site' appears and the user cannot view the management console.

TT / JIRAID

914

How to Identify

In the SID.log in the MailEssentials\wwwconf\DebugLogs folder, the following warning will be present: 2013-04-02,11:07:15,964,1,"#0000302C","#000001D1","warning","SID","Warning: GetListOfMembersInGroups System.IndexOutOfRangeException: Index was outside the bounds of the array. ; at MEC.Sid.GetSId.GetListOfMembersInGroups(List`1 groupList, String username)"

Workaround / Fix Details

Upgrade to latest build of GFI MailEssentials 2015 or Later

Required Actions

Upgrade to latest build of GFI MailEssentials 2015 or Later