Dashboard Logs Scan results showing Blocked Whitelist

Status

Open

TT / JIRAID

2926

How to Identify

In Dashboard, Scan results will show as Blocked [Whitelist]

Workaround / Fix Details

1. Gather the config.mdb (stored in the GFI MailEssentials root folder) 2. Open the database in Microsoft Access 3. Navigate to actions table 4. Change the action flag number to 256 for Whitelist (if logging is enabled add the value to 320 5. Save the changes in the database 6. Compact and repair before replacing the database To replace the file: 1. Stop all GFI MailEssentials Services and IIS Admin Service 2. Navigate to ..\Program Files\GFI\MailEssentials\Antispam 3. Rename config.mdb to cconfig.old 4. Replace with the new config.mdb 5. Start all GFI MailEssentials services and the IIS Admin Service

Required Actions

Apply the solution, gather a full set of logs and escalate