Overview

When a sender from outside your organization sends an email with a read receipt request, an auto response is sent out from the server as soon as GFI Archiver collects the email from the journal mailbox for archiving purposes.

Since the response informs the sender that the message was deleted before it was read, it is needed to remove headers in these response emails.

Please note that this transport rule works only for external senders.

Process

Follow these steps to create the rule:

1. Log in to Microsoft Office 365 using the administrator account.
2. Go to Admin > Exchange.
3. Open Exchange Admin Center.
4. Select mail flow.
   
   
   
   
5. In the rules tab, select the + (New) and select create a new rule.
6. In the new rule screen, configure the following options:
   
   

   Option	Description
   Name	Type in a rule name, for example,Remove read request header for journaling mailbox.
   *Apply this rule if...	Select The recipient is... from the drop-down list, then select the journaling mailbox from the list of users that pop up. IMPORTANT: If using a third party mailbox, select the appropriate user from the list.
   *Do the following...	Select Remove this header and key in: Disposition-Notification-To in the message header field. Click OK.

   
   
7. Click Save.
8. View and verify the configured transport rule.

Related Articles

• Setting up a Journaling Mailbox in Office 365 for GFI Archiver
• GFI Archiver Journaling Mailbox Error: 'Your email was deleted without being read'