Answer

PROBLEM

When attempting to start the GFI <Product> service from the Services Management Console, an error is produced: error 1069.

ENVIRONMENT

• All supported environments

SOLUTION

1. Within the Services Management Console (Start > Run and type services.msc), select the service with issues.
2. Right-click the service, go to properties, log on tab, and update the credentials used to start the GFI <Product> service.
3. After updating the credentials, start the service.

CAUSE

Error 1069 is a logon failure. This is caused when the credentials used to run the service have expired, or if the credentials were not keyed properly