Overview

The grace period was enabled and the license type is showing as Suspect, although a valid license key has been entered.

Environment

• GFI EventsManager 2012
• GFI EventsManager 2011 SR2
• All supported environments

Root Cause

The license key is being validated against GFI EventsManager servers. If this traffic is being blocked or manipulated, the validation can fail.

Resolution

Please ensure that:

• GFI EventsManager can access GFI Upgrade Center without the traffic being filtered in any way (e.g. by a Firewall or any other type of content filtering system).
• The account used by GFI EventsManager service has at least local admin privileges that are needed to authenticate with the server.

For installing GFI EventsManager in a secure environment without the Internet, the following steps must be implemented:

1. Navigate to Root Drive\System32\drivers\etc\.
2. Open the host file with Notepad.
3. Add the entry 127.0.0.1 https://upgrade.gfi.com.
4. Save the file.