Overview

The GFI EventsManager console shows Invalid license key! under General > Licensing.

This article provides the steps on how to resolve the issue described above.

Environment

• GFI EventsManager
• All supported environments
  
  

Root Cause

The configuration file holding the license key was corrupted.

Resolution

1. Close the user interface and then stop the GFI EventsManager services.
2. Open the folder ..\GFI\EventsManager13\Data.
3. Rename toolcfg_licensing.xml to toolcfg_licensing.bak
4. Create a new toolcfg_licensing.xml using notepad or other text editors. Copy and paste the XML code shown below:
   

   <?xml version="1.0" encoding="utf-8"
   ?> <SELMConfiguration xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
   xmlns:xsd="http://www.w3.org/2001/XMLSchema" Version="6"> <Configuration
   Section="Licensing"> <LicenseKey /> <KeyChecksum1 /> <KeyChecksum2 /> <KeyChecksum3 /> </Configuration> </SELMConfiguration>

5. Start the user interface and go to General > Licensing.
6. Click Update key... and enter your license key.
7. Start the services which were stopped in step 1.