Overview

When Malware emails are previewed and deleted from within the GFI MailEssentials Quarantine UI, their associated RDT files are not removed from the RawData folder.

Other symptoms include the RawData folder growing large and does not match the size of the quarantine in the UI. The following errors may be found in the QSSRawDataDalFBF.log log file:

Install Directory\GFI\MailEssentials\EmailSecurity\DebugLogs error ","QSSRawDataDalFBF","error:deleteRawData.....EXCEPTION The process cannot access the file 'C:\Program Files (x86)\GFI\ContentSecurity\MailSecurity\QuarStoreFB\rawdata\45c97438-3991-4a22-9a37-12671abb4e27.rdt' because it is being used by another process." error ","QSSRawDataDalFBF","error:deleteRawData.....EXCEPTION The process cannot access the file 'C:\Program Files (x86)\GFI\ContentSecurity\MailSecurity\QuarStoreFB\rawdata\d80b46d0-fe6b-498c-965b-745ad6cb9719.rdt' because it is being used by another process."

Environment

GFI MailEssentials 2014 build 20131107

Resolution

1. Make sure you are on the build number referenced in this article (20131107). Note: Later builds have this patch already included.
2. Download and install the following patch: ME2014_Patch_20131119_01.

If the patch does not correct the issue or if you are on a later build than 20131119, please contact GFI Customer Support for assistance.