Overview

 

This article provides information on the Server Execution Failed error that can occur after running a scan. It also provides troubleshooting steps to attempt to resolve the error. 

 

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Information

 

Occasionally, after a scan has completed, the scan results are not found within the LanGuard console. The scan displays it has finished, but it does not assign a vulnerability level and does not report any missing patches or needed remediation.

• An error is received that states "Server Execution Failed" when viewing the Scan History.
  
  

 

The Windows Update Service needs to be running as noted in the Required Settings to Scan a Machine and Successfully Install Missing Patches Using GFI Languard article.

• If this service is not enabled or is in a frozen/stopped state, it will cause the Server Execution Failed error to occur.

 

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Process

 

1. Navigate to services.msc.
2. Locate the "Windows Update" service.
3. Depending on the current state of the service:
   • If not started - Start the Service.
   • If started - Restart the Service.
   • If frozen in a stopping state or otherwise blocked from access - end the service from Task Manager and Start the service.
     

     Alternatively, a reboot should resolve this as well.

4. After the service has been restored to a functional state, rerun the scan, and it should complete successfully.
5. If the issue persists, gather the logs and open a ticket for Support to review any further scan failures.

 

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