Only Internet Explorer 11 is offered when IE 9 is installed

Versions / Builds Affected

LanGuard 2012 / 2014 (all builds)

Status

Resolved

Problem Summary

Internet Explorer 9 is actually installed but LanGuard reports that on the computer Internet Explorer 10 is installed and that Internet Explorer 11 is missing.

TT / JIRAID

2034

How to Identify

1. Internet Explorer 9 is installed on a machine. 2. The results of the LanGuard scan show Internet Explorer 10 is installed and Internet Explorer 11 is misisng.

Workaround / Fix Details

This issue has been fixed in LanGuard 2015 (version 11.4 - build 20150130) PSG has a patch for this issue located here: ftp://ftp.gfisoftware.com/patches/LG2014/HotFix/LANGUARD112_HOTFIX_20140530_01.zip This patch will cause the scan results to report: Internet Explorer 9 is installed (correctly) Internet Explorer 10 is missing Internet Explorer 11 is missing The customer can choose either Internet Explorer 10 or 11 to deploy

Required Actions

Have the customer upgrade to LanGuard 2015