Downgrade GFI WebMonitor 2015 to 2013 ( ONLY)

Answer

Please note that this article has been created for reference only and should not be suggested to customers.

It is very important to run this case by a supervisor/PSG before agreeing or providing instructions to downgrade to the customer. Please threat this on a case-by-case basis.

License key:

• To perform a downgrade of WebMonitor 2015, you'll need a previous 2013 key. This can be retrieved from KeysAdmin or from license certificate send to the customer.
• If this is a new customer using WebMonitor 2015 for the first time, we need to contact Customer Services.

 
The downgrade process involves these three steps:

1. Uninstall the current GFI WebMonitor 2015
2. Rename the 2015 installation folder to WebMonitor_2015
3. Download the previous version: download: http://cdndl.gfi.com/gfiwebmonitor2013_net.exe 
4. Install the 2013 WebMonitor in a new folder (example C:\Program Files (x86)\GFI\WebMonitor_2013)

N.B

• To retrieve the configuration from 2015, please follow these steps:

1. Stop all the GFI WebMonitor Services
2. Browse to the folder  'C:\Program Files (x86)\GFI\WebMonitor_2015\Interface\App_Data'
3. Rename the database from 'configuration.aus.db' to 'configuration.db'
4. Browse to the same path of the 2013 installation; 'C:\Program Files (x86)\GFI\WebMonitor_2013\Interface\App_Data'
5. Rename the configuration.db file to 'configuration.db_old'
6. Paste the configuration.db here
7. Restart the services stopped on number 1

• If client before the upgrade did an export of the configuration using the WebMon.SettingsImporterTool.exe – he will be able to import it back to the version 2013