Overview

While the users try to access their data, no emails are shown in the mailbox and the following entries appear in the Error logs:

FolderIndexTraitsImpl.cpp: Index error in folder ~username@domain.com/INBOX: The database disk image is malformed 
FolderIndexTraitsImpl.cpp: Index error in folder ~username@domain.com/INBOX: Cannot open database
FolderIndexTraitsImpl.cpp: Index error in folder ~username@domain.com/INBOX: Unexpected error 26

The folder might be different from INBOX, such as Sent Items, Calendar, __cal__notify, Tasks, etc

 

---

Prerequisites

Admin access to the Kerio Connect server is required.

 

---

Diagnosis

The internal database file that is responsible for Folder indexing became inconsistent or broken. The search.fld file for the affected folder is corrupted.

 

Back to Top 

---

Solution

1. Stop the Kerio Connect service.

2. Navigate to the Kerio store folder.

3. Navigate to the user's folder reported in the log. For example: <kerio_store>/mail/<domain_name>/<username>/INBOX

4. Delete the search.fld file.

   
   
   

5. Start the Kerio Connect service.

6. Re-index the mailbox of the affected user.

 

Back to Top 

---

Confirmation

The error log does not show the error entries.

 

Back to Top