Minimum length of search term used in the GFI MailEssentials Quarantine Search Folders page is down to 3 characters, searching for empty senders not possible any more.

Versions / Builds Affected

GFI MailEssentials 2014 R2

Status

Resolved

Problem Summary

Minimum length of search term used in the GFI MailEssentials Quarantine Search Folders page is down to 3 characters, creating a working GFI MailEssentials Quarantine Search folder (as seen in NDRs, <>) is not possible any more.

TT / JIRAID

2258

How to Identify

If the GFI MailEssentials is version 20140627 or beyond, the search and search folders will not work for search items shorter than 3 characters. The QuarWeb log file shows the following error: "error ","QuarWeb","ERROR[Q5]: ESE.JetException: Jet Make Key JET_errIndexTuplesKeyTooSmall, specified key does not meet minimum tuple length ; ;Server stack trace: ; at ESE.ESE_Engine.SeekItemStringW(Int32 sessid, Int32 tableid, String indexname, String s) ... This is a limitation of the used Jet Blue databases.

Workaround / Fix Details

No fix at the moment, it is working as designed.

Required Actions

Attach article to case.