Articles

Activity monitoring Accesses HowTo's/Configuration Reporting

• Exporting Emails from Microsoft Office 365 When Using GFI Archiver Connected to GFI Directory

  Overview This article provides detailed steps on how to use the GFI Archiver Import and Export Tool to export emails from Microsoft Office 365 when GFI Archiver is connected to the GFI Directory.   In...

• Determining from Which Journal Mailbox Folder Are Emails Downloaded

  Overview This article provides relevant information on how to determine from which folder in the Journal Mailbox are emails downloaded. This information may be helpful when troubleshooting issues rela...

• Stopping GFI Archiver from Archiving

  Overview This article provides the steps required to stop GFI Archiver from archiving further items. This procedure may be helpful in cases where you need to stop downloading items from the Journal Ma...

• Testing the Connection to a Journal Mailbox

  Overview This article provides general steps for you to follow when testing the connection to a Journal Mailbox, and it may be used during troubleshooting, or to confirm if a recently created journal ...

• Error: "Process: failed to fetch message info[2], err[Timeout.]" When Archiving Items in GFI Archiver

  Overview This article resolves an issue where large emails in the Journal Mailbox are preventing further items from being archived, and the Journal Mailbox continuously fills up. Windows' Application ...

• Error: "Client does not have permissions to send as this sender" When Sending MailInsights Reports via Email

  Overview This article resolves an issue where MailInsights reports are not being delivered to users via email. The below error message is logged in the SMTPSend.log file, under Core\DebugLogs\: #0000F...

• Error: "Not Responding" in Microsoft Outlook When Archiving Emails with GFI Archiver Archive Assistant

  Overview In some cases, the below error message is displayed in Microsoft Outlook when you try to archive emails using GFI Archiver Archive Assistant, and the application becomes unusable: Not Respond...

• One or More Sections Within the Client Access Tab Are Not Visible to Users

  Overview This article resolves an issue where one or more sections, e.g., the Archive Assistant section, within the Client Access tab in GFI Archiver are not visible to users.   Information This issue...

• Assigning Import Settings for Detected Users

  Overview When the Archive Assistant is deployed on a client machine for the first time, the new user is detected by GFI Archiver and added to the detected user list in the Import Emails page. The Admi...

• Working with Archived Items in GFI Archiver

  Overview This article shares information about different actions that can be performed on archived items or files, whether they are emails or calendar items.   Information Within the GFI Archiver Arch...