Articles

FaxMaker Online Section

• Prefix No Longer Required for North American Calls

  Overview All calls to the US or Canada required the inclusion of the Country Code, “1” in addition to the 10-digit local number. With FaxMaker Online, starting Nov 21st, 2015, the prefix is no longer ...

• The List Is Not Updated When Sending a Fax and Remains as Loading

  Overview Sometimes its noticed that when attaching a document from 3rd party application such as GDrive, and sending a fax, the outbound fax list is not updated/refreshed and remains blank and shows L...

• Viewing Faxes (Up/Down Icons), Accessed from the 'Failed' Filter Goes Through All the Items in the 'Outbound Faxes'

  Overview When the failed faxes are accessed from the 'Failed Faxes' filter, a specific fax is tapped and then other faxes are viewed through the 'Up' / 'Down' icons, the user will view all the faxes w...

• Login Credential Requirements for GFI FaxMaker Online

  Overview This article provides the specific limits for the username and password to use with the GFI FaxMaker Online credentials. Information GFI FaxMaker Online credentials will accept the following ...

• Error: Status Blocked Number (1)

  Overview GFI FaxMaker Online blocks faxes from Premium Rate / Non-geographic numbers because they are currently unsupported. Therefore, on these failed faxes a 'Status Blocked Number (1)' appears. Inf...

• Negotiation Failed

  Overview This article provides details about the following error message: Negotiation Failed Information Outbound faxes using GFI FaxMaker Online may fail with the error Negotiation Failed if the reci...

• Using HTTPS and SMTP with GFI FaxMaker/FaxMaker Online Client

  Overview GFI FaxMaker/ FaxMaker Online client supports both protocols HTTPS or SMTP to send faxes. The support for HTTPS has been integrated with the latest available GFI FaxMaker Online build (starti...

• Options to Send or Receive Faxes Securely for HIPAA or Other Regulatory Requirements

  Overview GFI FaxMaker Online has several ways you can send and receive faxes securely as follows. Information GFI FaxMaker Online Client – uses HTTPS to connect to the GFI FaxMaker Online service. HTT...

• Downloading older versions of GFI Software

  Overview Versions of the GFI Software products can be found at here. username: previoussoft password: TT38V3noX...

• Locating the NFR Installs

  Overview This article indicates where the partner does find NFR (Not For Resale) installs. Information The partner normally contacts sales for the software, but if we have the customer on the line we ...