Articles

• IIS mode is timing out when trying to verify user groups

  Versions / Builds Affected20140627 StatusResolved Problem SummaryIIS mode times out when trying to authenticate user groups TT / JIRAID1980 How to IdentifyWhen the customer is in IIS mode and tries to...

• Missing read permissions leads to incorrect user count, including disabled accounts

  Versions / Builds Affected20140627 StatusResolved Problem SummaryGFI MailEssentials counts disabled account (system mailboxes and disabled users) TT / JIRAID2183 How to IdentifyThe USERCNTAD log file ...

• Move to subfolder not working for one or more users ( ONLY)

  Answer PROBLEMRouting to one or more users' sub-folders as an action in GFI MailEssentials works for most, but not all mailboxes. Usually this affects just one or two mailboxes at a time. ENVIRONMENT ...

• Remote AD fails to connect to the DC

  Versions / Builds AffectedMailEssentials 20 StatusResolved Problem SummaryThe message will appear Failed to establish a connection to the Domain Controller TT / JIRAID3034 How to IdentifyThe message w...

• Unable to add user in Access Control

  Versions / Builds Affected 2012/20120425-2158 Status Resolved Problem Summary When trying to add the user in the Access Control list, nothing comes up. TT / JIRAID MEC125 How to Identify Note that thi...

• Unable to enter impersonation credentials, 'specify user account' option missing

  Answer PROBLEMEither 'Move to Subfolder' or 'Specify user account' is missing in the GFI MailEssentials configuration when trying to determine the email actions. There is no prompt to enter impersonat...

• Cannot Reduce User Count as the User Manager is Disabled

  Overview The user is unable to reduce the User/License Count after exceeding the grace period. The administrator is running in SMTP mode and the User Manager page is disabled (greyed out).   Environme...

• Error: "error: Getting User Groups..." When Accessing MailEssentials Web Interface.

  Overview A user who is a member of too many Active Directory groups (at least 20) cannot access the GFI MailEssentials Web Interface (configuration or quarantine). The following error is found in the ...

• Assigning Permissions for GFI AntiSpam Public Folders in Exchange 2007

  Overview When configuring a dedicated user account to retrieve the emails from the GFI AntiSpam Public folders, the user must have owner access rights on the GFI AntiSpam Public Folders. Process To as...

• In SMTP Mode Senders Are Checked Against Active Directory Instead of the Userlist Database

  Overview When GFI MailEssentials is in SMTP mode, senders excluded from Disclaimers are checked against Microsoft Active Directory instead of the local userlist database. The following error may be ge...