Articles

• Quarantine Digest Is Not Sent

  Overview The Quarantine Digest is not sent. The log files show the following errors: QuarDigest.log: 'error ,QuarDigest,ERROR: Quarantine URL is empty/null' Subscribe@0.gfi_log.txt: 'error ,Subscribe@...

• Error: 'The report can only be viewed in HTML format. Please change your mail client message format to HTML' When Trying to Open Quarantine Digest

  Overview The user receives Quarantine Digest prompts; on opening the same, an error message is displayed: The report can only be viewed in HTML format. Please change your mail client message format to...

• Fax transmission reports are going to EmailSecurity Failedmail folder

  Versions / Builds Affected2012 / All StatusResolved Problem SummaryThe fax transmission reports don't have an SMTP sender and land up in the EmailSecurity Failedmail folder. TT / JIRAID949 How to Iden...

• GFI MailEssentials Custom Reports issues: no data is shown, no adding of further times are possible when Sunday is selected and the Custom Reports emails are not sent out.

  Versions / Builds AffectedGFI MailEssentials 2014 R2 StatusResolved Problem SummaryGFI MailEssentials Custom Reports issues: no data is shown, no adding of further times are possible when Sunday is se...

• GFI MailEssentials notification emails are blocked by GFI MailEssentials

  Answer PROBLEM GFI MailEssentials notification emails are blocked by GFI MailEssentials, such as this notification: -[SPAM] - Administrative Notification: GFI EmailSecurity detected a threat. - Found ...

• How do I prevent content policy notifications to end users?

  Answer Open the GFI MailEssentials configuration Click Content Filtering Click the Content Policy to open the Properties Click the Actions tab Uncheck Notify Local Users Click Apply...

• How to change the GFI quarantine email notification

  Answer To edit GFI MailEssentails Quarantine options: Open the GFI MailEssentials Configuration page. Select Quarantine. Select Quarantine Options. select the Users Settings. Adjust the reports to tim...

• Changing the Notification Email Address

  Overview This article provides steps to change the Notification email address. Process Follow the instructions provided below: Open the GFI MailEssentials configuration > General Settings > Settings >...

• Creating Reports Using a Rolled-Over MailEssentials Database

  Overview When the GFI MailEssentials reports.mdb reaches the file size of 1.7 GB, the database will be automatically renamed to reports_<date>.mdb and a new reports.mdb will be created. Microsoft reco...

• How to disable Non-Delivery Reports (NDR) in Microsoft Exchange server

  AnswerTo enable and disable the NDR's through Microsoft Exchange server, please review the following Microsoft Knowledge Base articles below: Microsoft Exchange 2000/2003 http://support.microsoft.com/...