Articles

• Reports settings unable to pull the database names

  Versions / Builds Affected2012 / 20130226 StatusResolved Problem SummaryWhen trying to connect to a SQL server for the MailEssentials reports, the correct credentials are entered but no database names...

• Reports.mdb taking up too much space ( ONLY)

  Answer PROBLEM Reports.mdb has become too large and space is required on the install drive ENVIRONMENT GFI MailEssentials Microsoft Access  SOLUTION Shrink the database in MS Access: Stop the GFI Mail...

• Slow reporting when SQL databases are being used

  Versions / Builds AffectedGFI MailEssentials SR2 StatusResolved Problem SummaryThe Reporting is very slow due to the lookup time it takes to confirm the email address is not a duplicate. TT / JIRAID14...

• Spam Digest Reports are an Hour Off After DST Change

  Answer PROBLEM Spam Digest reports are an hour off after Daylight Saving Time change. ENVIRONMENT GFI MailEssentials All Supported Environments SOLUTION Restart all the GFI Services. CAUSE GFI Service...

• Spam Digests are blank after upgrading to GFI MailEssentials SR6

  Versions / Builds AffectedMailEssentials 2012 SR6 (Build 20130805) StatusResolved Problem SummaryWhen Spam Digests are delivered all scan results show 0. TT / JIRAID1174 How to Identify- Grab a sample...

• The email Statistics graphic is not displayed in the GFI MailEssentials dashboard

  Answer PROBLEMThe Email Statistics graphic in the GFI MailEssentials dashboard is not displayed. It keeps showing the word 'loading'.The Application Pools node in IIS Manager is missing. ENVIRONMENT G...

• The GFI MailEssentials Logo Is Missing from Quarantine Digest

  Overview This article describes the process to follow in case the GFI MailEssentials logo is missing from the upper right corner when viewing the quarantine digest. There will be a broken link icon re...

• The Old Administrator Email Address Still Receives Notifications After It Has Been Changed

  Overview This article describes the process to follow in case the previous administrator email that was configured continues receiving notifications after it has been changed to a new one.   Informati...

• The page Reporting > Configure Database does not load and displays the message: 'The page cannot be loaded'

  Answer PROBLEMYou deleted the old reporting database in Microsoft SQL and you want to use a new database on a new Microsoft SQL server. When opening Reporting > Configure Database the message 'The pag...

• Ticket Manager Failing to Create Tickets for Spam Digests

  Overview When the Spam Digest is created and dropped in the replay, a ticket is not created and the Spamdigest is filtered. The following error is found in Spam Digest logs: error ,SpamDigest,Error at...