Articles

• Emailsecurity quarantine search by sender sometimes returns no results

  Versions / Builds Affected2012/20120425-2158 StatusResolved TT / JIRAIDMEC130 How to IdentifyWhen searching by sender in the MailEssentials 2012 quarantine, sometimes searches are returned and sometim...

• Error: '500.19 Server Error' when accessing Quarantine

  Answer PROBLEMWhen accessing the quarantine of GFI MailEssentials, a 500.19 Internal Server Error is generated and the page is not displayed. ENVIRONMENT GFI MailEssentials All supported environmeny S...

• 'Error D3 Could Not Find File' When Moving the GFI MailEssentials Quarantine Database to a Mapped Drive

  Overview When trying to move the GFI MailEssentials Quarantine database to a mapped drive, you get the following error when loading the configuration webpage: Error Code: D3 Details: Could not find fi...

• Quarantine Error After Version Upgrade: 'Cannot Display the Webpage'

  Overview After a version upgrade has been performed, the Quarantine displays an error: Cannot display the webpage Environment GFI MailEssentials All supported environments Root Cause World Wide Web Pu...

• Error: 'Column 'fltspamdefstring' does not belong to table Table' when searching in the quarantine and no results returned

  Versions / Builds Affected2012 / 20121218 StatusResolved Problem SummaryWhen searching in the quarantine, the error 'Column 'fltspamdefstring' does not belong to table Table' appears with a stack trac...

• 'Exception Decrypting. Decryption Failed. Key Not Valid for Use in Specified State.' When Accessing the Malware Quarantine Options

  Overview You receive the following error when accessing the Malware Quarantine Options: Exception Decrypting. Decryption Failed. Key not valid for use in specified state. Environment GFI MailEssential...

• Quarweb Logs Error: 'Error[P21]' When an Item Failed to Be Approved and Whitelisted from the GFI MailEssentials Quarantine

  Overview An item failed to be approved and to be whitelisted with one of the following errors: You will see this following error in the QuarWeb logs: QuarWeb.log(8714): 2013-03-12,13:19:13,679,1,#0000...

• 'Q8 or P4' When Trying to Approve Emails in Quarantine

  Overview When trying to approve an email from the quarantine, the user gets an error on the site saying either 'Q8 or P4; failed to approve' message. Environment GFI MailEssentials Microsoft Exchange ...

• Error: 'Server error in '\MailEssentials' application' when accessing or searching in the quarantine

  Versions / Builds Affected2012/20120425-2158 StatusResolved Problem SummaryError: 'Server error in '\MailEssentials' application' when accessing or searching in the quarantine. TT / JIRAID166 How to I...

• Error: 'Server error in '\MailEssentials' application' when searching in the quarantine

  Answer PROBLEMWhen searching for an item in the quarantine for MailEssentials, the error Server Error in '\MailEssentials' Application appears, and cannot be bypassed. There may be an additional error...