Articles

• Quarantine URL is not connecting

  Answer PROBLEMUnable to connect to the Quarantine URL in GFI MailEssentials. The error Error 404 page cannot be displayed appears. ENVIRONMENT GFI MailEssentials  all supported environments  SOLUTIONC...

• Quarantined email details displays 'Failed 999'

  Versions / Builds Affected2012/20120425-2158 StatusResolved TT / JIRAIDMEC147 How to IdentifyWhen viewing an email details within the quarantine, the block reason will say 'Failed 999' with no more in...

• Quarantined emails from the Information Store with both TO and CC addresses are displayed incorrectly

  Versions / Builds Affected2012/20120425-2158 StatusResolved Problem SummaryWhen viewing the malware quarantine, emails that were quarantined from the Information Store Scanner will incorrectly display...

• Spam Quarantine prompting users to logon

  Answer PROBLEM Users are being prompted to enter credentials every time they try to connect to the MailEssentials quarantine web interface. ENVIRONMENT GFI MailEssentials All supported environments  S...

• The Quarantine RSS Feeds are not showing up correctly

  Answer PROBLEMThe quarantine RSS feeds are not being shown correctly in the RSS reader. ENVIRONMENT GFI MailEssentials All supported environments SOLUTIONWhen the Quarantine RSS feeds cannot be viewed...

• The Quarantine RSS stops working after a certain period

  Versions / Builds AffectedGFI MailEssentials 2014 R2 and above StatusResolved Problem SummaryThe Quarantine RSS feeds are only working a few days after adding. Recreating the link restores functionali...

• The Quarantine search page loads very slow

  Versions / Builds AffectedGFI MailEssentials 2014 and above StatusResolved Problem SummaryWhen user tries to access the quarantine search in the console in MailEssentials the page loads very slowly. T...

• Unable to Approve from the GFI MailEssentials Quarantine and Items Are Blank

  Overview The user is unable to approve emails from the quarantine and the items are shown as blank. The ..\MailEssentials\Wwwconf\DebugLogs\Quarweb log contains the following error: 2013-04-29,10:13:3...

• Quarantine URL Overwritten After Upgrade

  Overview After upgrading to MailEssentials 2012 build 20130417, the quarantine URL in the switchboard is overwritten with a default value retrieved from IIS (Internet Information Services). This is no...

• RDT Files Are Not Removed When Malware Emails Are Deleted from the Quarantine UI

  Overview When Malware emails are previewed and deleted from within the GFI MailEssentials Quarantine UI, their associated RDT files are not removed from the RawData folder. Other symptoms include the ...