Articles

• Emails are not processed in the dashboard and a large number of temp files in the Windows Temp directory

  Overview The GFI MailEssentials dashboard starts showing 'Items Processed Unsuccessful' and no emails are blocked as spam. Upon further inspection, you notice a large number of files in the temp folde...

• Emails Are Not Processing After Changing the Path of the Pickup or Replay Folders

  Overview After changing the path of the Pickup or Replay folders, GFI MailEssentials does not process any emails. Environment GFI MailEssentials All supported environments Root Cause In Microsoft Exch...

• Emails have lost their formatting after being processed by GFI MailEssentials

  Overview Some emails appear to lose their formatting after being processed by GFI MailEssentials. Some of the processed emails will show the following characteristics: The font size is increased. Some...

• Emails Passing Through a Secondary SMTP Server Are Being Blocked

  Overview The GFI MailEssentials machine has two (2) Simple Mail Transfer Protocol (SMTP) Virtual Servers. GFI MailEssentials is bound to the Default SMTP Virtual Server; however, emails configured to ...

• Error: '550 / 552 5.3.4 Message Size Exceeds Fixed Maximum Message Size' in the Message Delivery Log When Messages Are Not Getting Through to the Recipient Mail Server

  Overview Messages are not getting through to the recipient mail server and the message delivery log shows the following error in the Status Reply column: 550 / 552 5.3.4 Message size exceeds the fixed...

• Cannot Add an Email from a Local Domain

  Overview Unable to add internal addresses to the Whitelist due to the following error: Cannot add an email from a local domain Environment GFI MailEssentials All supported environments Root Cause By d...

• Error: 'Body type not supported by Remote Host' when receiving emails

  Overview When emails are relayed from the Internet Information Services (IIS) Simple Mail Transfer Protocol (SMTP) server to the Microsoft Exchange server, the following error occurs: Body type not su...

• Excluding GFI products from scanning certain emails

  Answer PROBLEM In some situations, one may not want to scan emails coming from particular servers or applications.   An example of such a situation would be an application that needs to send email to ...

• Forward to email action turns spam into .bad file in Replay folder

  Answer PROBLEM When a blocked spam email is forwarded to the specified email address, it turns into a .bad file and stays in the Replay/Pickup folder.   The QAS.ForwardMail log file will show the foll...

• Forwarding spam emails to the Microsoft Outlook Junk E-mail folder, without enabling the Junk mailbox feature in OWA

  Answer PROBLEMJunk Mail is enabled in the Microsoft Exchange Transport but not in OWA as described in the knowledge base article KBID002097 ENVIRONMENT GFI MailEssentials Microsoft Exchange Server All...