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Activity logs Accesses HowTo's/Configuration Reporting

  • XMPP Chat Not Working in Webmail

    Overview   Sometimes, you may encounter a situation when the Kerio Connect Chat feature is not working properly in Webmail or Kerio Connect Client and the following error is displayed in the logs: [21...

  • Initial Wizard Settings Are Not Saving in Kerio Connect

    Overview After finishing the initial configuration, the Kerio Connect service is restarting, as seen in the screenshot below. Once it has restarted, the configuration wizard needs to be filled again f...

  • Disabling Kerio Connect Autostart

    Overview   Some circumstances might require you to disable the Kerio Connect engine's automatic startup process (i.e., manually transferring Kerio Connect to another server/operating system). This art...

  • Kerio Connect Error: 'Cannot list folder. Folder is incorrectly utf-7m encoded'

    Overview An entry similar to the following displays in Kerio Connect logs for your email address (in place of username@domain.com): [27/Feb/2020 03:12:53] FolderListCache.cpp: Cannot list folder: '~us...

  • Tracking Missing emails in Kerio Connect logs

    Overview While tracking and diagnosing lost user emails, the Kerio Connect can log user interactions in the corresponding logs. The user might have deleted the emails from Outlook or it could have bee...