Articles

Activesync Apple KOFF Outlook Webmail

• Adding Shared Calendars in Outlook for Mac

  Overview You may receive the below error message when adding Shared Calendars in Outlook for Mac. This occurs even when the permissions are set in the webmail: Outlook cannot open the folder. You do n...

• Contacts From Non-Standard Public Contacts Folder (KOFF) Are Not Synced on macOS

  Overview Customers may report that when they create a nested Public Contacts folder in KOFF, the contacts are not being synced with the native macOS Contacts application. This article describes the re...

• Some Calendar Items Are Not Syncing to the Samsung Device

  Overview   Various Calendar synchronization issues have been found with Kerio Connect and Samsung Mobile devices using the Samsung Mail/Calendar app (shared Calendars not synced, one-directional sync ...

• KOFF_E_NETWORK 0x80042010 Error in Outlook

  Overview Kerio Outlook Connector Offline Edition may fail to reach Kerio Connect. Outlook produces KOFF_E_NETWORK 0x80042010 Unknown error while testing the connection. KOFF user account stops working...

• Unable to open shared folder in KOFF error 0x8004010f: MAPI_E_NOT_FOUND

  Overview While trying to configure or access the shared mailbox folder, the Kerio Outlook Connector Offline Edition (KOFF) displays the following error: Cannot expand the folder. The set of folders ca...

• Viewing Email Source in Outlook

  Overview While investigating Email Delivery, broken images, attachments issues, it's necessary to review the Email Headers. To view the source of email in Outlook, it requires a specific procedure to ...

• Reducing local macOS Outlook storage space

  Overview When the macOS Outlook profile is occupying an enormous amount of local storage, the disk space can be minimized and optimized. The user Outlook profile size might be larger compared to the a...

• KOFF installation fails with 1722 error

  Overview While installing or upgrading Kerio Outlook Connector Offline Edition (KOFF), the Windows wizard returns the following error: Error 1722. There is a problem with this Windows Installer Packag...

• Calendar is unavailable in Outlook with MAPI_E_LOGON_FAILED error

  Overview When sharing mail and calendar folders with other users, the second user cannot view the Calendar folder. The shared folder is being added using additional mailboxes in the Kerio Outlook Conn...

• Updating the Spam retention policy in Outlook (KOFF)

  Overview When the Kerio Connect items clean-out feature is set to remove spam emails on reaching the X days period, the email clients like Kerio Outlook Connector (KOFF) might override the default ser...