Articles

Activesync Apple KOFF Outlook Webmail

• Troubleshooting Tips for Connectivity Issues

  Overview With a variety of remotely connected desktops, mobile devices, applications, and protocols, there is always a chance to encounter connectivity issues. Connectivity-related issues are a common...

• Using Tasks in Kerio Connect Client

  Overview A Task is an activity that you must complete at a specific time or as per the deadline. This article provides the process on how to manage the Tasks feature in Kerio Connect Client/Webmail. T...

• Missing Autocomplete Contacts in Outlook (KOFF)

  Overview   When trying to compose a new email, the 'To' field does not show any email address autocomplete suggestions for contact information.     This article explains the process of adding contacts...

• Resetting Kerio Connect Client on Windows

  Overview At times, your local environment (group policies, antivirus software, etc.) may be causing performance or installation issues with Kerio Connect Client. To resolve such issues, you may need t...

• Unable to Install Kerio Connect Assistant on macOS Catalina

  Overview At times, the Kerio Connect Account Assistant configuration fails in the macOS 10.15 Catalina environment. The following error message is displayed: The installation failed. The installer enc...

• Modifying Filter Sieve Rules Manually

  Overview Sieve filtering affects the 'Out-of-Office' filters and spam filtering settings. All the mentioned features are designed using the Sieve script language. It is possible to modify the filterin...

• Enabling the Spam and Not Spam Buttons in Outlook

  Overview Under normal circumstances, within Outlook, you should see an additional toolbar for the Kerio Outlook Connector. This toolbar contains two buttons to mark the messages as Spam or Not Spam. T...

• Re-Enabling Push Notifications on iOS 13

  Overview With the release of iOS 13, Apple has changed the internal mechanism of push notifications. This led to the reset of Kerio Connect account settings on iOS devices. This article walks you thro...

• Configuring the 'Out of Office' Message

  Overview Out of Office message is an automatic reply that Kerio Connect can send when you are away. If you plan to go on holiday, you can let your business partners and customers know that you are awa...

• Manually Clearing KOFF Cache on Client PC

  Overview   While using Kerio Outlook Connector Offline Edition (KOFF) the cache might grow rapidly and can occupy the bigger size than the mailbox on the server. Deleting cache through the Outlook and...